Questions? Look Here!

Can't find question?  Email us at contact@furborn.com

How long does it take to arrive?

After receiving a photo of your beloved pet, our skilled artists dedicate 2-3 months to bring your vision to life. 
Upon your approval of the final design, we promptly arrange shipping. Enjoy our complimentary worldwide free shipping option, which typically takes 7-13 business days, or opt for our Express Shipping service for a speedier delivery in just 3-5 business days.

Where is my order?

Once the order is dispatched, order tracking information should be sent to your email address (which you use to place the order). 

If you haven't received a tracking number, or there seems to be a problem, please email us at contact@furborn.com

Where do you ship from and do you ship to my country?

Our artisan team are based around the world. Due to low taxes and the convenience of logistics, we will be shipping from Hong Kong warehouse. Currently we support shipping to most of the countries. If you have any question, please communicate with us before placing an order.

Do I need to pay the custom duty?

Highly unlikely. For many countries such as European Union, we actually prepay the custom duty for you, so you will not have to pay  yourself. Very few of our competitors do that!

What payment methods do you accept?

We accept Visa, Mastercard, Apple Pay, Google Pay, Diners Club, Discover, American Express, and Paypal.

Do you offer gift packaging? 

Yes, we do. Kindly choose that add-on on the product page.

Do you offer warranty on items bought?

Yes we do offer a 6-month warranty period. Please see details in our warranty policy.