Warranty Policy

Thank you for choosing Furborn! We take pride in delivering high-quality items that are tailored to your unique specifications. This Warranty Policy outlines the terms and conditions of our warranty coverage to ensure your satisfaction and provide you with peace of mind.


1.Warranty Coverage:

   1.1. We warrant that the custom pet felt product you have purchased is free from material defects in workmanship and materials used during the manufacturing process.

   1.2. This warranty is valid for a period of 6 months from the date of purchase ("Warranty Period").

   1.3. The warranty covers manufacturing defects only and does not extend to damage caused by misuse, neglect, accidents, unauthorized modifications, or normal wear and tear.

   1.4. We reserve the right to determine whether a defect is covered under this warranty based on reasonable examination and assessment.


2.Warranty Claims:

   2.1. To initiate a warranty claim, you must provide proof of purchase, such as the original order number, invoice, or receipt.

   2.2. Please contact our customer service team via contact@furborn.com to report any defects or issues with your custom pet felt product.

   2.3. We may require you to provide additional information, including photographs or a detailed description of the defect, to assess your claim properly.


3.Resolution of Warranty Claims:

   3.1. If a defect covered by this warranty is confirmed, we will, at our discretion, repair the product, or replace the product.

   3.2. The determination of the resolution method will depend on the nature and severity of the defect and the availability of replacement materials or products.

   3.3. If a repair or replacement is provided, the warranty will continue to apply to the repaired or replaced part for the remaining Warranty Period.

4. Exclusions and Limitations:

   4.1. This warranty does not cover any incidental or consequential damages arising from the use or inability to use the custom pet felt product.

   4.2. We are not responsible for any damage caused to the custom pet felt product resulting from improper care, cleaning, or maintenance.

   4.3. This warranty is non-transferable and applies only to the original purchaser of the product.

5. Disclaimer:

   5.1. To the fullest extent permitted by applicable law, this warranty is provided in lieu of all other warranties, express or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose.


6. Modifications to the Warranty Policy:

   6.1. We reserve the right to modify or amend this warranty policy at any time. Any changes will be effective immediately upon posting the revised policy on our website or by providing notice to you through other means of communication.


Please retain a copy of this warranty policy along with your proof of purchase for future reference. If you have any questions or concerns regarding this warranty, please don't hesitate to contact our customer service team at contact@furborn.com